Category: Customer Experience

Channel Marketers, Don’t Forget the Multiple Levels of Customer Experience

Gartner defines customer experience as the “customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.” To that end, when we think of customer experience we typically focus on the ultimate or end consumer. For brands that rely on channel partners to sell… Continue reading Channel Marketers, Don’t Forget the Multiple Levels of Customer Experience

Addressing Multiple Dimensions of Service Key to Channel Program Success

Customer support. Customer service. Customer experience. Customer satisfaction. Each is a bit different, but they all focus on delivering value to the customer. While only one of them includes the word “service,” providing exceptional service to the customer is at the heart of all of them.   For channel marketers, there are several dimensions of… Continue reading Addressing Multiple Dimensions of Service Key to Channel Program Success

Syndicated Social Content is Almost Dead. Channel Partners Want Something Better!

There isn’t a builder, contractor, dealer or retailer on earth who wouldn’t tell you their best advertising is by word-of-mouth. It’s true that your best referrals come from happy customers, but word-of-mouth has evolved over the last 10 years. There’s an advertising channel that comes with a metaphorical megaphone customers carry around, shouting a company’s… Continue reading Syndicated Social Content is Almost Dead. Channel Partners Want Something Better!

Strategic Planning: An Iterative Approach to Channel Program Execution

Whether you work for an agency or in a corporate marketing department, developing annual strategic marketing plans has become a rite of passage. Long gone are the days of marketing by the seat of your pants. The advent of digital channels that provide real-time data for program measurement and the demand (rightfully so!) for return… Continue reading Strategic Planning: An Iterative Approach to Channel Program Execution

Digital Data for Channel Marketing Programs

Why using Promotional Offers in Paid Search Drove Better Results for Tire Dealers The life of a tire dealer is chaotic at best.  If they’re lucky there’s a steady flow of traffic coming into the shop on any given day, and they’re spending time answering questions, providing quotes, scheduling the services needed to get customers… Continue reading Digital Data for Channel Marketing Programs

It’s a Perfect Time for a Channel Program Health Check

It’s the midpoint of 2022 and this is a good time for channel marketers to evaluate whether their programs are delivering desired outcomes for their brands and, in doing so, supporting their channel partner ecosystem of resellers, retailers, dealers and distributors. A recent Gartner survey of chief marketing officers indicates marketing budgets are on the… Continue reading It’s a Perfect Time for a Channel Program Health Check

Outcomes Blueprint Plays Key Role in Channel Program Success

For Channel Fusion, channel marketing is more than the tactical delivery of co-op/market development fund management programs, brand compliant ad building solutions, channel rewards, consumer rebates and local advertising solutions. It starts with the establishment of a solid strategy and roadmap to ensure our clients’ channel programs are achieving their desired outcomes. To ensure every… Continue reading Outcomes Blueprint Plays Key Role in Channel Program Success

Acknowledging Changes in Consumer Behavior Key to Channel Marketing Outcomes

In its 2022 Digital Trends research report, Adobe noted significant changes in consumer behavior over the past two years. If there was ever a doubt that consumers are now operating with a digital-first mindset, the Adobe research certainly validates this premise. The Adobe research noted that 75 percent of a brand’s existing customers are increasingly… Continue reading Acknowledging Changes in Consumer Behavior Key to Channel Marketing Outcomes

Mobile Apps Help Drive Outcomes in Channel Marketing

Mobile applications are a mainstay in our daily lives. That said, while some of us may have hundreds of applications on our devices, chances are the only ones we use on a regular basis are those that improve our daily experiences. Examples include: · The ability to check the weather to see if and when… Continue reading Mobile Apps Help Drive Outcomes in Channel Marketing